Delivery and Processing Info

Off The Shelf

Most of our ‘off-the-shelf’ items require around 3 to 5 days processing time, and 2 to 3 days for delivery. All items made at Treasure Studios (TS) are entirely made by hand, and made to order. This keeps us in-line with our environmental and waste reduction policy and makes sure each and every piece is made especially for you, with love and care. This does mean there may be a wait of 5 to 8 working days from the order placed, to your doorstep.

Orders placed after 1pm

Order placed after 1pm will be processed the following day. If you place an order after 1pm on Friday, or anytime at the weekend, you order will be processed the first following working day, excluding bank holidays.

Custom Items May Require More Time

Delivery of your items may depend on the level of customisation you need. at every stage of the process, we can advise you on the time frames you’re looking at for an level of customisation. If you have any deadlines to work to, please make sure you make us aware so we can help you meet them.

Undelivered Goods

Are you missing a parcel? No worries, just let us know and we’ll check it out for you. All items (other than samples) are sent with tracking details so we should be able to locate your parcel.